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snow_record - Create/Delete/Update records in ServiceNow

New in version 2.5.

Synopsis

  • Creates/Deletes/Updates a single record in ServiceNow

Requirements

The below requirements are needed on the host that executes this module.

  • python pysnow (pysnow)

Parameters

Parameter Choices/Defaults Comments
attachment
Attach a file to the record
data
key, value pairs of data to load into the record. See Examples. Required for state:present
instance
required
The service now instance name
lookup_field Default:
"number"
Changes the field that number uses to find records
number
Record number to update. Required for state:absent
password
required
Password for username
state
required
    Choices:
  • present
  • absent
If present is supplied with a number argument, the module will attempt to update the record with the supplied data. If no such record exists, a new one will be created. absent will delete a record.
table Default:
"incident"
Table to query for records
username
required
User to connect to ServiceNow as

Examples

- name: Grab a user record
  snow_record:
    username: ansible_test
    password: my_password
    instance: dev99999
    state: present
    number: 62826bf03710200044e0bfc8bcbe5df1
    table: sys_user
    lookup_field: sys_id

- name: Create an incident
  snow_record:
    username: ansible_test
    password: my_password
    instance: dev99999
    state: present
    data:
      short_description: "This is a test incident opened by Ansible"
      severity: 3
      priority: 2
  register: new_incident

- name: Delete the record we just made
  snow_record:
    username: admin
    password: xxxxxxx
    instance: dev99999
    state: absent
    number: "{{new_incident['record']['number']}}"

- name: Delete a non-existant record
  snow_record:
    username: ansible_test
    password: my_password
    instance: dev99999
    state: absent
    number: 9872354
  failed_when: false

- name: Update an incident
  snow_record:
    username: ansible_test
    password: my_password
    instance: dev99999
    state: present
    number: INC0000055
    data:
      work_notes : "Been working all day on this thing."

- name: Attach a file to an incident
  snow_record:
    username: ansible_test
    password: my_password
    instance: dev99999
    state: present
    number: INC0000055
    attachment: README.md
  tags: attach

Return Values

Common return values are documented here, the following are the fields unique to this module:

Key Returned Description
attached_file
dict
when supported
Details of the file that was attached via attachment

record
dict
when supported
Record data from Service Now



Status

This module is flagged as preview which means that it is not guaranteed to have a backwards compatible interface.

Maintenance

This module is flagged as community which means that it is maintained by the Ansible Community. See Module Maintenance & Support for more info.

For a list of other modules that are also maintained by the Ansible Community, see here.

Author

  • Tim Rightnour (@garbled1)

Hint

If you notice any issues in this documentation you can edit this document to improve it.

© 2012–2018 Michael DeHaan
© 2018–2019 Red Hat, Inc.
Licensed under the GNU General Public License version 3.
https://docs.ansible.com/ansible/2.6/modules/snow_record_module.html